Sales and Return Policy
I hope that you will love your Misneach bag! However, if there is an issue, please don’t hesitate to get in touch with me so that I can work with you to ensure your satisfaction.
All items that are on sale or purchased using a discount code are final sale, meaning that they cannot be exchanged or returned for a refund.
Due to the personal nature of custom orders, they are final sale and cannot be exchanged or returned for a refund.
For regular priced items, they are eligible for return within 7 days of purchase or, if ordered online, 7 days of receiving it. Please note that these times are not extended if the bag is a gift.
Please note the following with respect to returns:
- Items must be in their original, unused condition to be eligible for a return;
- We do not exchange items, you may purchase a new item after a refund if you wish;
- Returned items will be refunded in full, minus shipping charges
- Return shipping costs will be at the customer’s expense;
- We recommend that you use tracked shipping to return the bag as we cannot be responsible for items lost in transit.
Please note that the above policy also applies to purchases made for a holiday gift. There is no separate return policy for items purchased as gifts. If you are unsure which bag to purchase for your recipient, you may prefer to give a gift card, which can be redeemed at any time for the bag of their choice.
If you would like to return your item, please contact email@example.com and a return shipping address will be provided (if you are local, you may return it to my home). Refunds will be issued upon receipt of the item via the method payment was made once it has been determined that the item is in its original, unused condition. Please note that it may take 5-10 days for the refund to be processed by the payment issuer.
Policy Regarding Custom Orders
All custom orders must be secured by a 50% deposit. This deposit is non-refundable once any work, including design work, has started. Due to the personalized nature of custom orders, they cannot be exchanged, returned for a refund or for store credit. If there is an issue with a custom order, please get in touch with me to discuss other options that may be available.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you; and
- Screen our orders for potential risk or fraud.
Note that all payments to Misneach are processed through PayPal or sent by an electronic bank transfer. Misneach does not collect, have access to, or retain any of your credit card numbers or any other of your banking information.
Please contact your Bank for information about their privacy policies with respect to electronic bank transfers.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
Sharing your personal information
We share your Device Information with third parties to help us use your Device Information, as described above. For example, Misneach uses Google Analytics to help us understand how our customers use the Site-you can read more about how Google uses your Personal Information here.
You can also opt-out of Google Analytics here.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, namely to Canada.
We use various widgets on our site as detailed below:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Misneach c/o Angela Long, 18140 Athol Road, North Glengarry, Ontario, K0C 1W0, Canada