FAQ


Where can I purchase your bags?

You can purchase Misneach bags here on the website. I will also be at various craft/artisan shows in the Ottawa/Eastern Ontario, Western Quebec and Southern Ontario regions. Check out the Upcoming Shows page to see where I’ll be. You can also subscribe to Misneach’s mailing list to keep up to date on what’s happening.  The sign up box is to the right.

I saw something at a show recently, but I don’t see it on the website.  Do you still have it?

Since it’s just little ol’ me running the show here, I sometimes get behind on posting new items to the website (which involves taking photos, editing photos, uploading photos, writing descriptions, etc).  But, fear not – send me an e-mail at info@misneach.ca to see if I still have the bag you’ve decided you can’t live without!

Do you have Gift Cards?

Yes, I do!  You can click here to purchase an eGift Card.  Please remember that Misneach products are taxable, but the gift cards themselves are not. So, if you buy a $135 eGift Card, your total will be $135.  When the recipient uses that eGift Card to purchase a product, say a Wee Bag, which is $135, tax will be added.  If you want to ensure your gift card covers the entire cost of a bag including tax, please feel free to send me an e-mail at info@misneach.ca and I can ensure you have the correct total.

How much does shipping cost?

I have several flat rate shipping options:

  • Flat rate shipping for one (1) Wee Bag, Project Bag or Aisling Bag to anywhere in Canada is $10.00.  These individual items will ship in a padded envelope.
  • Flat rate shipping for all other bags, including multiple bags, to anywhere in Canada is $15.00.  These items will ship in a box.
  • Shipping for orders above $300.00 in Canada is FREE!
  • US Shipping options are now available!
  • Please select the correct option at checkout.
  • If you need your order faster, please send me an e-mail for express posting options.  Costs of express shipping will vary depending on your location and the speed of service required. 

If you’d like an accurate quote before you buy, just send me an email at info@misneach.ca and I’ll gladly provide one.

When will my order ship?

All items will be shipped within two (2) business days of ordering.  Orders are not shipped on weekends.  If you need your order shipped faster, please send me an e-mail to discuss options.

Who do you ship with?

I am currently shipping with Chit Chats.  Chit Chats uses Canada Post or the United States Postal Service to deliver packages, but offers a significant cost savings, which I'm happy to pass on to you!

I live in the North Glengarry/Ottawa area, do I have to pay for shipping?

* Please note that as of March 25, 2020, the local pick-up option has been suspended due to COVID-19. By order of the Ontario Government, all non-essential business operations have been ordered closed.  While this excludes online commerce, it does impact my ability to allow people to come to my house to pick up their items.  You are welcome to use the local pick up option and pick up your item after this order is lifted. Otherwise, all orders must be shipped.  Thank you for your patience and understanding during this difficult time.

No!  You’re more than welcome to pick up your order at a show, my home just outside of Maxville, or in Ottawa near Blair/Ogilvie on weekdays. Due to the volume of orders, I am unable to deliver bags, thank you for your understanding.

If you are able to pick up your bag at one of these locations, please use the discount code LOCALPICKUP at checkout and contact me at info@misneach.ca to make arrangements.  If you live in the area but are unable to pick up your bag at one of these locations, then please choose the appropriate shipping option.

I live outside Canada, what about me?

US shipping options are now available for you at check-out!  If you are outside Canada, send me an e-mail at info@misneach.ca for options.

Do you make custom bags?

Yes!  Please click here to read more about the custom order process. 

** Please note that I am no longer able to accept custom orders for pieces outside of my current line-up of bags. Creating a bag that I have not made before is a time-consuming process and, unfortunately, I no longer have the time to dedicate to making new products for a single order. Thank you for your understanding.

I will be adding to my line-up of bags periodically and would be pleased to hear your suggestions on the types of bags you would like to see!

**** Please also note that I am unable to accept custom orders for non-bag items, such as clothing, dog collars, etc.  These items lie outside of my area of expertise.

Do you have my tartan?

I have so many requests for custom orders with specific tartans.  I get my tartan as off-cuts from kilt makers in Scotland.  This is the fabric that is left over from making a kilt, or other highland wear, that would otherwise end up in the landfill.  Because of this, I don’t choose which tartans I receive.  That said, I currently have 280 different tartans available.  Click here to consult the list of currently available tartans.

If your tartan is not on the list and you have some of your own tartan fabric, I can use this to make a bag for you.  For the Tweed and Tartan Crossbody Bag, I need a piece measuring 12″ x 3″ for each bag.  For a Wee Bag, I need a piece measuring 12″ x 7″.  For other bag styles, please contact me to discuss. I will provide a small discount on the price of the bag if you supply your own tartan.

If your tartan is not on the list and you don’t have any of your own tartan fabric, get in touch with me and we can discuss options.  I can special order most tartans, however, there will be an additional charge for shipping the fabric from Scotland.  I also have other potential sources of tartan that I may be able to draw upon.

Can you shorten/lengthen my strap?

Yes!  I can either shorten your strap or swap your strap for a longer one so that your bag fits you perfectly!  Just ask.  No additional cost.

I have an item in my shopping cart, will it be reserved for me until I check-out?

No, placing a bag in your shopping cart does not guarantee it for you. The item will be yours once you check-out and provide payment.

What are your policies?

Misneach has a Sales Policy and a Privacy Policy.

Can I machine wash my bag?

No.  Each bag contains elements (such as wool and leather) that cannot be machine washed. Spot cleaning is recommended as required. You can use a lint roller to remove any debris.

Also note that denim jeans, jackets, skirts or shorts may bleed dye. Please test your denim clothing by rubbing it with a piece of fabric to see if the dye bleeds before wearing your Misneach bag against it.

What’s that mark on the leather?

I only use high quality leather in my work. But leather is never “perfect”, meaning that there are often small marks on it. This is because the leather was on an animal that roamed the earth and had bumps and scrapes.  This is completely normal.  So are any colour variations in the leather. These marks, in my view, only add to the beauty and uniqueness of the final product.  

Leather also wears over time and many of the leathers that I use will develop a patina over time (especially the brown leathers which are known as "pull-up leather").  Marks will appear with use and give it an “aged” look.  This is completely normal and is a sign of a well-loved piece.

How do I care for the leather?

Leather is not too hard to care for, but there are a few hard and fast rules.  The most important being that water/moisture/high humidity/perspiration and leather do not mix.  If the leather on the bottom of your bag gets wet, marks will likely result.  Fear not, though, because if you catch these marks early enough, you can generally eliminate of them by following the advice here.  If the strap gets wet (from rain, humidity, perspiration etc.), there is a chance that it could leave a mark on your clothing from the dye.  I seal the straps before using them to minimize the risk of this, but please use caution when wearing your bag where moisture may be an issue.  That said, any marks left behind generally come out with some good laundry treatment (like Shout or OxiClean), a soft brush, and some good, old-fashioned elbow grease.

If your lighter coloured leather appears dirty over time, you can take it to a leather cleaner or shoe repair shop to have it cleaned.

Do you consign/wholesale your bags?

Not at this time, sorry.  As mentioned above, I am a one-woman show and I don’t currently have the capacity to consign or wholesale my bags to retailers.